Frequently Asked Questions

Read our FAQs for information on products and bulk ordering.

Who are the products suitable for?

Our slippers are supplied for trade customers, including independent retailers, online sellers and other businesses buying products for resale. They are intended for everyday indoor use and are available in different styles and sizes.

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Yes. The range is intended for trade purchasing and resale. Product quantities and available options are shown on the relevant product page, so you can check the details before placing an order.

Select the products and quantities you need, add them to your basket and complete the checkout details. Please check the product options, quantities and delivery details before confirming the order.

Orders are normally prepared for dispatch after the order has been confirmed. Dispatch timing can vary depending on the products and order quantity. If there is a specific delay affecting your order, you will be contacted with an update.

Yes, eligible items can be returned or exchanged in line with our Return and Exchange Policy. A return request should normally be made within 14 calendar days of delivery. Items should be unused, clean, dry and in a condition suitable for resale.

Please contact us as soon as possible and provide your order details along with a clear description of the problem. Where possible, issues with damaged or incorrect items should be reported within 7 calendar days of delivery so they can be reviewed promptly.

Once an approved return has been received and checked, the refund is normally processed within 5 working days. After processing, the time for the funds to appear can depend on the payment method and the customer’s bank or card provider.