Privacy Policy

About This Policy

This Privacy Policy applies to information received through the FAB & COSY website, trade enquiries, business communications and orders placed through our online services.

By using our website or contacting us, you can expect information to be handled in accordance with the principles described below.

Information We May Receive

Depending on how you interact with us, information may include:

• Name and business contact details.
• Email address and telephone number.
• Business name and trading information.
• Delivery and order details required to fulfil an order.
• Information provided when you contact our team.
• Website usage information needed to maintain website performance.

We do not request information that is unnecessary for the relevant website, enquiry or trade service.

How Information Is Used

Information may be used to provide and manage our services, including:

• Responding to trade and wholesale enquiries.
• Processing and managing orders.
• Arranging delivery and order communications.
• Providing requested product or service information.
• Maintaining website functionality and service quality.
• Keeping appropriate business records.
• Communicating with customers about an existing enquiry or order.

Website Information

Our website may use basic technical information to help maintain security, reliability and performance. This can include browser type, device information, general website activity and technical connection details.

Where website technologies are used, they are intended to support essential website functions, improve the browsing experience or understand general website performance.

When Information May Be Shared

Information is not routinely shared for unrelated purposes. Where necessary to operate our services, relevant information may be provided to trusted service providers supporting website operation, order processing, delivery or business administration.

Such information is limited to what is reasonably required for the relevant service.

How Long Information Is Kept

We retain information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable business and legal record requirements.

When information is no longer required, it is deleted, securely disposed of or anonymised where appropriate.

Keeping Information Secure

We take reasonable technical and organisational measures to protect information against unauthorised access, inappropriate use, alteration or loss.

Access to business information is limited to people and service providers who reasonably need it to perform their relevant responsibilities.

Business Communications

If you contact FAB & COSY, we may retain the correspondence and relevant contact details for up to 24 months so that we can respond appropriately, maintain an accurate enquiry history and provide continuity when required.

Communications relating to completed orders may be retained for the period required for appropriate business administration and record keeping.

Your Privacy Choices

You may contact us to ask about information we hold about you, request correction of inaccurate details or ask us to review whether information is still required for the purpose for which it was collected.

Where a request is subject to an applicable legal or business record requirement, we will explain the relevant position and handle the request accordingly.

Third-Party Services

Our website may rely on selected third-party technology and service providers to support website operation, communications, ordering and delivery.

Where information is processed by such providers, they are expected to handle it only for the relevant service and in accordance with appropriate confidentiality and security arrangements.

Changes to This Policy

We may update this Privacy Policy when our website, services or information-handling practices change.

The latest version published on this page will apply immediately from the time it is made available on the website.

Contact FAB & COSY

If you have a question about this Privacy Policy or how information is handled, please contact us using the details below.