FAB & COSY · Trade Returns

Return & Exchange Policy

We keep returns fair, clear and straightforward.

We know that buying footwear for a shop or online range sometimes means a product is not quite right. We therefore try to keep returns and exchanges simple, without making you work through a complicated process.

This policy covers our standard trade orders for cotton and fabric slippers. If there is a problem with an item, please let us know as soon as you can. We will look at the situation and explain the next step clearly.

The first return or exchange connected with an order includes free return shipping. Any later return or exchange for the same order is considered individually.

Return window 14 calendar days Contact us within 14 calendar days of delivery for a standard return request.
First return Free return shipping The first approved return or exchange for an order does not carry a return shipping charge.
Refund timing 5 + 3–5 working days Refunds are normally arranged within 5 working days after the returned goods are approved.
01 / WHEN TO CONTACT US

Start With a Quick Message

For a standard return or exchange, please contact us within 14 calendar days from the date your order was delivered.

Please include your order details and a short explanation of what you would like to return or exchange. If the item arrived damaged or we sent the wrong product, a clear photo can also help us sort things out faster.

Standard request · within 14 calendar days Damage / wrong item · contact us promptly
02 / REFUNDABLE

What Can Be Returned for a Refund?

A standard return can normally be accepted where the following conditions are met:

We can normally approve a return when:
  • The return request is made within 14 calendar days of delivery.
  • The slippers are unused and have not been worn outside for normal use or testing.
  • The product is clean, dry and in a condition suitable for resale.
  • The original product packaging is still available where packaging was supplied.
  • Any labels, product information or included components are returned with the item where applicable.
  • A multi-pack or set is returned complete, unless we have specifically agreed otherwise.
  • The product has not been washed, altered, repaired or modified.
  • The item has not been damaged after delivery through handling or storage by the customer.

Simply opening the packaging to check the product does not by itself prevent a return. What matters is that the slippers remain unused, clean and suitable for resale.

03 / DAMAGED OR INCORRECT

If Something Arrives Wrong

If an item arrives damaged, faulty, incomplete or different from the product ordered, please contact us within 7 calendar days of delivery where possible.

We may ask for a few photographs or details so we can understand what happened. This helps us deal with the issue without unnecessary back and forth.

  • Wrong product supplied.
  • Product damaged before or during delivery.
  • A manufacturing issue that affects normal use.
  • Missing items from a clearly defined multi-pack or order.

Where we confirm that the issue was caused before the order reached you, we will normally arrange the appropriate replacement, exchange or refund.

04 / EXCHANGES

Exchanges

If you would prefer a different size, style or available product, an exchange may be possible provided the original item meets the return conditions.

The first approved exchange connected with an order includes free return shipping. The replacement item will normally be sent once the original item has been received and checked.

If the requested replacement is unavailable, we will let you know and can instead arrange an appropriate refund for the returned item.

05 / NOT REFUNDABLE

What We Cannot Normally Refund

We cannot normally accept a standard return where the condition of the product has changed after delivery or where the return falls outside the agreed return period.

A standard refund may not be available when:
  • The return request is made more than 14 calendar days after delivery without prior agreement.
  • The slippers have been worn and show clear signs of use beyond reasonable checking.
  • The product has been washed or cleaned.
  • The product has been altered, repaired, customised or modified.
  • The item has stains, strong odours, marks, excessive wear or other avoidable damage.
  • The product has been damaged through incorrect storage, handling or use after delivery.
  • A multi-pack or set is returned incomplete without prior agreement.
  • Important product components supplied with the order are missing.
  • The goods cannot reasonably be identified as part of the original order.
  • A previous return or exchange for the same order has already been completed and another request is made without a clear reason.

We do not automatically reject a request simply because the circumstances are unusual. If something has gone wrong, tell us what happened and we will review it fairly.

06 / RETURN SHIPPING

Return Shipping

The first approved return or exchange for an order includes free return shipping.

If you need to return another item from the same order after the first return or exchange has already been completed, the request will be reviewed individually. Depending on the reason, we may ask you to cover the additional return shipping cost.

First approved return · £0 return shipping Further returns · case-by-case
07 / HOW TO RETURN

How the Return Works

01
Contact us first Email us with your order details and tell us whether you would like a refund or exchange.
02
We confirm the next step We will confirm whether the return can be accepted and provide the relevant return instructions.
03
Send the goods back Pack the slippers securely and return them in the condition agreed with us.
04
We check the return Once the goods arrive, we check the condition and confirm the outcome.
05
Refund or exchange An approved refund is arranged, or the agreed replacement is prepared for dispatch.
08 / REFUNDS

When Will the Refund Arrive?

Once we receive the returned goods, we normally complete our inspection and arrange an approved refund within 5 working days.

Our usual refund timeline

Returned goods received Day 0
Return checked Within 5 working days
Refund arranged Within 5 working days
Funds normally appear after processing Usually 3–5 working days

The exact time for the money to appear can depend on the financial institution used for the original transaction. Once we have confirmed that the refund has been arranged, any remaining processing time is outside our control.

Our processing · up to 5 working days Typical arrival · additional 3–5 working days
09 / REPEAT RETURNS

Further Returns on the Same Order

We cover the return shipping for the first approved return or exchange relating to an order.

If you need to make another return from the same order after that first return has been completed, please contact us before sending anything back.

Further requests are looked at individually. The outcome can depend on the reason for the return, condition of the goods, the time since delivery and whether the issue relates to the original order.

10 / TRADE ORDERS

Wholesale Orders

FAB & COSY supplies trade customers, including independent shops, retailers and online sellers. Larger quantities can therefore contain multiple packs, sizes or styles.

For larger trade orders, please check the delivered quantities and products when practical. If something does not match the order, let us know within 7 calendar days so that we can check the order while the details are still clear.

A return of an entire wholesale order is handled in the same practical way as other returns, but larger quantities may require additional checking before a refund or exchange is confirmed.

11 / DISCLAIMER

A Fair and Practical Approach

Please note

The timeframes and conditions on this page are intended to provide a clear and practical framework for our trade customers. We cannot be responsible for damage, loss or changes in condition caused after delivery through improper storage, handling, cleaning, alteration or use. We also cannot guarantee a particular outcome where information supplied about a return is incomplete or where circumstances are outside our reasonable control. Nothing in this policy is intended to remove or limit any rights that cannot lawfully be excluded or limited.

If there is a genuine problem with an order, please contact us rather than sending the goods back without notice. We will always try to understand what has happened and find a sensible way forward.

12 / CONTACT

Need to Arrange a Return?

Send us your order details and a brief description of the issue. We will get back to you with the next step.

FAB STYLE LIMITED
Company No. 16438262
74d Sherborne Street, Ground Floor, Manchester, England, M8 8HU
Email: help@fabcosy.com
Telephone: +44 161 628 4511

We want returns to be straightforward. If the product is unused and in good condition, or if something arrived wrong or damaged, get in touch and we will work through it with you. Our aim is to keep the process fair for both sides and keep your trade orders moving.

FAB & COSY