Terms & Conditions

Who We Are

FAB & COSY is a trading brand operated by FAB STYLE LIMITED.

These terms apply to products and orders supplied through the FAB & COSY website. They are intended to give customers a straightforward understanding of how an order works from selection through to delivery and, where needed, return or exchange.

Product Information

Our product range focuses on soft, fabric-based slippers designed for everyday indoor use. Product listings may include details such as style, colour, quantity, size, material information and pack size.

We make reasonable efforts to keep product information accurate and current. Small differences in colour, texture or appearance can occur between a product shown on screen and the physical item.

• Product photographs are intended to give a useful representation of the item.
• Product names and descriptions should be read together with the stated pack quantity.
• Availability can change as stock is allocated to customer orders.
• Where a product is temporarily unavailable, we will provide the relevant information before proceeding with the affected order.

Prices and Order Information

The price shown for a product is the price applicable when the order is placed, subject to any clear correction of an obvious listing error.

Product prices may change from time to time. A price change does not alter an order that has already been accepted.

Where a displayed price or product detail contains a clear and obvious mistake, we will contact the customer before proceeding if the mistake materially affects the order.

From Basket to Confirmation

Adding an item to your basket does not reserve stock. An order is only treated as accepted once the order has been checked and confirmed by us.

Payment

Payment is required according to the instructions shown during checkout. Orders are prepared for dispatch after the required payment has been successfully confirmed.

We do not treat an order as fully confirmed where payment has not been successfully completed or where the transaction requires further checking.

If a payment issue prevents an order from being completed, we will provide the relevant information needed to resolve the order.

Delivery and Dispatch

Standard delivery is provided free of charge for eligible orders.

Our normal dispatch target is within 1–3 working days after an order has been confirmed and payment has been successfully received.

After dispatch, standard UK delivery will normally take approximately 2–5 working days. European delivery times can vary according to the destination and carrier arrangements, but will normally take approximately 3–8 working days after dispatch.

These are normal working-time estimates rather than a guaranteed delivery appointment. Larger trade orders may require additional handling time, and we will provide an update where this is expected to affect the usual timeframe.

Orders for Shops and Online Sellers

FAB & COSY supplies products to trade customers across the UK and Europe. Customers may purchase quantities intended for resale through their own retail or online channels.

Before placing a larger order, customers should check the product description, pack quantity, available options and price shown on the relevant product page.

• Wholesale quantities are subject to available stock.
• Repeat orders can be placed separately and are subject to the product availability and pricing shown at the time of each order.
• Customers are responsible for checking that the selected products and quantities are appropriate for their own sales requirements.
• Larger orders may be split into more than one delivery where this is the most practical way to complete fulfilment.

Please Check the Delivery

When an order arrives, we recommend checking the quantities and products as soon as reasonably practical.

If something is missing, damaged or different from what was ordered, please contact us within 7 calendar days of delivery so that we can investigate the order promptly.

For a standard change-of-mind return, please follow the separate Return & Exchange Policy and contact us within 14 calendar days of delivery.

Returns and Exchanges

Our Return & Exchange Policy forms part of these Terms & Conditions and explains the available return and exchange process in more detail.

Standard return requests should be made within 14 calendar days from delivery. Returned goods should normally be unused, clean and in a condition suitable for resale.

The first approved return or exchange connected with an order includes free return shipping. Further returns connected with the same order are considered individually.

Keeping Your Order Details Right

Please make sure the information supplied during checkout is accurate and complete.

• Check product selection and quantities before completing checkout.
• Provide accurate contact and delivery information.
• Make sure someone appropriate can receive the delivery where required.
• Check delivered products within a reasonable period.
• Follow the product information and care guidance provided with the goods.
• Contact us before returning goods rather than sending an unannounced return.

Using Our Website

We aim to keep the website available and product information useful and current. However, online services can occasionally be affected by maintenance, technical issues, updates or circumstances outside our reasonable control.

Customers should not rely on website information that is clearly incomplete, outdated or affected by an obvious technical error.

Website content, product photographs, written copy, layouts and other original materials are provided for the purpose of presenting the FAB & COSY range and should not be copied, reproduced or commercially reused without appropriate permission.

Stock and Product Availability

We work to keep the online product range accurate, but stock can change quickly, particularly where trade quantities are involved.

If a product becomes unavailable before an order can be completed, we will contact the customer where appropriate and explain the available options.

Where an order cannot be fulfilled because the selected product is no longer available, any amount paid for the affected item will be returned.

When Delivery Takes Longer

Our dispatch and delivery times are normal working estimates. Delays can occasionally occur after an order has left us.

This can include carrier disruption, severe weather, transport delays, customs processing for European destinations, unusually high delivery volumes or other circumstances outside our reasonable control.

If we become aware of a material delay, we will make reasonable efforts to provide useful information and help with the next step.

A Practical Limitation

We take reasonable care when preparing and dispatching orders. However, we cannot accept responsibility for loss or damage caused by circumstances outside our reasonable control, or by incorrect information, storage, handling, modification or use after delivery.

This includes issues arising from incorrect delivery information supplied by the customer, unsuitable storage conditions, changes made to products after delivery, or use that does not match the product’s intended purpose.

Unexpected Disruption

Sometimes circumstances outside our reasonable control can affect an order. These may include transport disruption, significant weather events, supply interruptions, technical outages, changes to carrier operations or other events that could not reasonably have been prevented.

Where this happens, we will take reasonable steps to continue the order or provide an appropriate update. Any affected delivery timeframe may need to be extended for the period of the disruption.

Keeping the Terms Up to Date

We may update these Terms & Conditions when our website, products, ordering process or business arrangements change.

Any updated version will apply to orders placed after the updated terms are published. An order that has already been accepted will continue to be handled according to the terms applicable when that order was accepted, unless a different arrangement is required by law.

Which Law Applies

These Terms & Conditions are governed by the laws of England and Wales.

Where a disagreement cannot be resolved through reasonable communication, the courts of England and Wales will have jurisdiction, subject to any rights that cannot lawfully be excluded or restricted.

Questions About an Order?

If you are unsure about a product, delivery, wholesale quantity, return or anything else relating to an order, contact us before sending goods back or placing a replacement order. We are happy to check the details with you.